OpenGover Boss: Better government through employee engagement
A few months ago, I came up with a plan to understand our city operations and processes on a much more detailed level. After watching Undercover Boss last night on CBS, I thought I would share it with others, so that it might inspire you to do the same (no, Iâ€™m not going undercover).
Beginning next month, I’m starting a new type of operations evaluation for the City of Manor.Â I will work for up to one week within each department to gain a comprehensive understanding of each departmentâ€™s current processes as they exist today. After circulating through each department, I will submit analysis and recommendations for each department head to review based upon my experiences.
From a management prospective, it’s easy to find a technology to make something appear to be easier, however, I want to go in the trenches and see what works and what doesn’t.Â It will be an interesting experience, and I look forward to posting my experiences (via videos) and final analysis online for you to watch.
Any suggestions for me or thoughts on what you want to learn from the process?
I’m always inspired talking and working with entrepreneurs trying to solve big civic problems, especially those who realize much of the challenge lies within modernizing and empowering internal government operations, so it was great to finally meet with Govtech Fund Founder and Managing Partner Ron Bouganim this week.
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The Welsh Government released a report of its findings on how local government in Wales can better leverage digital technologies and realize significant savings while still providing quality, scalable citizen services.
A California bipartisan oversight committee, the Little Hoover Commission, has issued recommendations on how the state can bring a more customer-centric government to residents and visitors.
Seneca Systems CEO Chris Maddox shares the inspiration behind the new constituent relationship management system, Romulus.
“No ugly, old IT” jumped out at me when I first reviewed DataSF’s strategic plan, “Data in San Francisco: Meeting supply, spurring demand,” and it still sticks, mostly because someone inside government was so bold as to make this a priority and openly communicate it and also because this should be a mantra for everyone building civic technology.
Enabling internal government tech shops to quickly stand up applications in a secure testing environment is fundamental to quick prototyping, and 18F’s new Cloud.gov is a major step in realizing ultimate IT flexibility.
Based on “extensive user research,” the Federal Communications Commission has launched a beta version of fcc.gov that aims to make the site “more useful and accessible to FCC stakeholders.”