OpenGover Boss: Better government through employee engagement

A few months ago, I came up with a plan to understand our city operations and processes on a much more detailed level. After watching Undercover Boss last night on CBS, I thought I would share it with others, so that it might inspire you to do the same (no, I’m not going undercover).

Beginning next month, I’m starting a new type of operations evaluation for the City of Manor. I will work for up to one week within each department to gain a comprehensive understanding of each department’s current processes as they exist today. After circulating through each department, I will submit analysis and recommendations for each department head to review based upon my experiences.

From a management prospective, it’s easy to find a technology to make something appear to be easier, however, I want to go in the trenches and see what works and what doesn’t. It will be an interesting experience, and I look forward to posting my experiences (via videos) and final analysis online for you to watch.

Any suggestions for me or thoughts on what you want to learn from the process?

Dustin Haisler is Director of Government Innovation at Spigit. He can be reached at [email protected] or on Twitter at @dustinhaisler.


Funding government technology

I’m always inspired talking and working with entrepreneurs trying to solve big civic problems, especially those who realize much of the challenge lies within modernizing and empowering internal government operations, so it was great to finally meet with Govtech Fund Founder and Managing Partner Ron Bouganim this week.

Government and the ’empowered product owner’

The 18F Delivery team released a “Partnership Playbook” that aims to help federal agencies understand what to expect when working with 18F, and the gem within is play number two, “We work with an empowered product owner.”

Benchmarking for better government

Citizens simply glaze over when they are confronted by a sea of large numbers with many zeros. These figures need to be relatable to the person reading the data. Otherwise, open data is just more data that dies on the vine.

Why local government must go digital

The Welsh Government released a report of its findings on how local government in Wales can better leverage digital technologies and realize significant savings while still providing quality, scalable citizen services.

‘No ugly, old IT.’

“No ugly, old IT” jumped out at me when I first reviewed DataSF’s strategic plan, “Data in San Francisco: Meeting supply, spurring demand,” and it still sticks, mostly because someone inside government was so bold as to make this a priority and openly communicate it and also because this should be a mantra for everyone building civic technology.

Why is a big deal

Enabling internal government tech shops to quickly stand up applications in a secure testing environment is fundamental to quick prototyping, and 18F’s new is a major step in realizing ultimate IT flexibility.

FCC launches beta

Based on “extensive user research,” the Federal Communications Commission has launched a beta version of that aims to make the site “more useful and accessible to FCC stakeholders.”


Follow GovFresh