My Gov 2.0 Hero: Gabe Klein
I want to nominate Gabe Klein, our Director here at the District Department of Transportation (DDOT).Â I know, very self-serving, but Gabe is still very deserving of recognition as a Gov 2.0 Hero. He has made it a priority to make the agency more transparent and to improve communications with our customers, and he has pushed us to utilize every tool at our disposal to do that. We have a thriving Twitter feed, a completely redesigned and more user-friendly website, and a Facebook page that Gabe often updates himself after hours. He also hosts regular live online chats and last week launched the agencyâ€™s first ever official blog, www.ddotdish.com.
To keep up with the times, you really need leadership that recognizes that government agencies must adapt and embrace new technology, or they wonâ€™t have a voice in the conversations happening all around them.
Every day I get to engage with entrepreneurs, public sector innovators and journalists on re-imagining and re-energizing how government works, what it means to be “civic,” and this year has been an incredible one for many friends and colleagues.
I’m always inspired talking and working with entrepreneurs trying to solve big civic problems, especially those who realize much of the challenge lies within modernizing and empowering internal government operations, so it was great to finally meet with Govtech Fund Founder and Managing Partner Ron Bouganim this week.
The 18F Delivery team released a “Partnership Playbook” that aims to help federal agencies understand what to expect when working with 18F, and the gem within is play number two, “We work with an empowered product owner.”
Citizens simply glaze over when they are confronted by a sea of large numbers with many zeros. These figures need to be relatable to the person reading the data. Otherwise, open data is just more data that dies on the vine.
The U.S. Department of Veterans Affairs released a beta version of Vets.gov, and it’s the future of federal government digital development.
The Welsh Government released a report of its findings on how local government in Wales can better leverage digital technologies and realize significant savings while still providing quality, scalable citizen services.
A California bipartisan oversight committee, the Little Hoover Commission, has issued recommendations on how the state can bring a more customer-centric government to residents and visitors.
Seneca Systems CEO Chris Maddox shares the inspiration behind the new constituent relationship management system, Romulus.
“No ugly, old IT” jumped out at me when I first reviewed DataSF’s strategic plan, “Data in San Francisco: Meeting supply, spurring demand,” and it still sticks, mostly because someone inside government was so bold as to make this a priority and openly communicate it and also because this should be a mantra for everyone building civic technology.
Enabling internal government tech shops to quickly stand up applications in a secure testing environment is fundamental to quick prototyping, and 18F’s new Cloud.gov is a major step in realizing ultimate IT flexibility.