Civic skunkworks and Moneyballing New York City

New York City’s Michael Flowers gives an overview of how the city leverages data analytics to solve problems and better serve citizens. Flowers is the analytics director for the mayor’s office of policy and strategic planning and director of the financial crime task force.

Of note: NYC receives about 65,000 311 complaints a day.

Luke Fretwell is the founder of GovFresh. He advises civic and government-focused businesses, including CivicActions and NuCivic. Other projects include GovPress, Agile Government Leadership and CityCamp. Connect with him on Twitter and LinkedIn or email at luke@govfresh.com.

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