GovFresh Q&A: Fix 311

Fix 311 aims to be a nationwide app for the 311 system using smartphones and GPS. Fix 311 also includes a CRM system to manage cases.

Honolulu 311

Honolulu launches 311 app

Honolulu launched a new 311 application, Honolulu 311, now available on iPhone, Android, Windows Mobile and Blackberry. The service was developed by CitySourced.

2011 GovFresh Awards entries and voting now open

Every day, tech-minded citizens across the country are doing good by their communities, literally geeking out about how they can help re-define the relationship government has with its citizens, using technology as a democratic tool to empower both.

Bloomberg: How cities can ‘Moneyball’ government

New York City Mayor Mike Bloomberg has a blog post on how cities are collaborating to better leverage data analytics and maximize taxpayer return on investment. The post cites examples from major American cities and how they’ve leveraged data, especially 311 logs, to realize efficiencies.

Fresh wrap: sf.govfresh

Public servants, developers and entrepreneurs gathered together to discuss and learn about the civic value of open data and how the City of San Francisco and private citizens are leveraging this opportunity at sf.govfresh, Sept. 1, at Adobe Systems’ San Francisco offices. Speakers included San Francisco Chief Information Officer Chris Vein, Mom Maps Founder & CEO Jill Seman, San Francisco Department of Technology Director of Innovation Jay Nath, Stamen Partner Michal Migurski, Routesy Founder Steven Peterson and SF Environment Internet Communications Coordinator Lawrence Grodeska.

YourGOV iPhone app gets the 311, helps citizens report non-emergency issues

YourGov is a free 311 iPhone app from Cartegraph that helps citizens easily forward their observations and concerns to local governments. YourGOV users can submit issues — such as such as potholes, fallen trees, vandalism, and street light outages — complete with location, unique details, and photos. Once submitted, YourGOV will automatically deliver requests to the appropriate participating government agency.

A ‘glass half full’ view of government app contests

An increasing number of people are starting to suggest that the concept of the “app contest” (where governments challenge developers to build civic applications) is getting a bit long in the tooth.

There have been lots of musings lately about the payoff for governments that hold such contests and the long term viability of individual entries developed for these contests. Even Washington DC – the birthplace of the current government app contest craze – seems the be moving beyond the framework it has employed not once, but twice to engage local developers.

Building an Open311 application

Earlier this year, I had an idea to build a Twitter application that would allow a citizen to start a 311 service request with their city.

At the time, there was no way to build such an application as no municipality had yet adopted a 311 API that would support it (although the District of Columbia did have a 311 API in place, it did not – at the time – support the type of application I envisioned).

That changed recently, when San Francisco announced the deployment of their Open311 API. I quickly requested an API key and began trying to turn my idea into reality.

Gov 2.0 guide to 311 and Open311

311 is an abbreviated dialing designation set up for use by municipal governments in both the U.S. and Canada. Dialing 311 in communities where it is implemented will typically direct a caller to a call center where an operator will provide information in response to a question, or open a service ticket in response to report of an issue. The difference between 311 and other abbreviated dialing designations (like 911) can be summed up by a promotional slogan for the service used in the City of Los Angeles: “Burning building? Call 911. Burning question? Call 311.”

Kundra, SF officials promote Open311 API

Here’s video from yesterday’s Open311 press conference in San Francisco, including Vivek Kundra, San Francisco Mayor Gavin Newsom, SF CIO Chris Vein and O’Reilly Media’s Tim O’Reilly.

Get the 311 with SeeClickFix

SeeClickFix lets citizens report public works issues such as potholes, graffiti, and wayward trash directly from their iPhones, the SeeClickFix Website or other sites using its embeddable widget. Citizens can create watch lists to follow what’s being reported in a particular area, comment and vote up or down other issue reports and get ‘Civic Points’ for their participation. Governments can use the service as a 311 work order management system and media outlets can integrate the reporting widget and map into their Websites for enhanced reader interaction.