311

The service allows citizens to report non-emergency requests, such as potholes and graffiti, via their mobile devices, which are then serviced through a back-end, enterprise customer relationship management system.

Powered by New York City’s 311 open data, here’s a great video visualization of the 1,551,402 phone, text and online 311 requests made in 2012.

New York City’s Michael Flowers gives an overview of how the city leverages data analytics to solve problems and better serve citizens.

Great video from the Chicago mayor’s office on their Open 311 deployment.

Fix 311 aims to be a nationwide app for the 311 system using smartphones and GPS. Fix 311 also includes a CRM system to manage cases.

Oakland, Ca. is the latest major U.S. city to launch a 311 application that allows citizens to report issues directly to government from their smartphones.

Honolulu launched a new 311 application, Honolulu 311, now available on iPhone, Android, Windows Mobile and Blackberry. The service was developed by CitySourced.

San Francisco has published a request for proposal to integrate Open311 with the city’s CRM software, Langan. Bid submissions are due February 3.

Location-based mobile reporting platform CitySourced announced it has raised $1.33 million in Series A financing.

Every day, tech-minded citizens across the country are doing good by their communities, literally geeking out about how they can help re-define the relationship government has with its citizens, using technology as a democratic tool to empower both.

New York City Mayor Mike Bloomberg has a blog post on how cities are collaborating to better leverage data analytics and maximize taxpayer return on investment. The post cites examples from major American cities and how they’ve leveraged data, especially 311 logs, to realize efficiencies.

Code for America has published videos of CfA Fellows demoing their apps during the Code for America Summit held October 13-14 in San Francisco.

Switzerland-based RedCut has released Citizen 2.0, a white paper of case studies that include 17 examples of social media and government innovation. We asked CEO Hadi Barkat to share his methodology and what he learned.

New York City Chief Digital Officer Rachel Sterne’s Strata New York 2011 presentation is a great overview of the city’s open government work.

Huffington Post Media Group, owned by AOL, announced it has purchased civic platform Localocracy for “under $1 million,” according to AllThingsD.

We asked new 311 iPhone app Commons co-founder Suzanne Kirkpatrick to share her thoughts on the new venture, 311 and trends in open government and Gov 2.0.

TechPresident’s Becky Kazansky has a great overview of Commons, a new 311 iPhone app that makes use of gaming and social features to better engage citizens.

Blockboard is the latest start-up building a location-based mobile application that aims to give you a hyperlocal view into everything happening in your neighborhood.

Just received the latest Code for America newsletter and wanted to share info about its ‘Lab Day’ program that happens every Friday in its San Francisco offices.

Citizen reporting platform start-up SeeClickFix announced last week it has raised equity investment from Omidyar Network and O’Reilly AlphaTech Ventures. According to the Wall Street Journal total investment was $1.5M.

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