The GOV.UK team has updated established protocols that serve as the foundation for ensuring government digital teams provide high-quality citizen services.

I’ve known Edmund Pendleton from the University of Maryland as the Director of the D.C. National Science Foundation (NSF) I-Corps Node (a collaboration among the University of Maryland, Virginia Tech, George Washington, and Johns Hopkins). But it wasn’t until seeing him lead the first I-Corps class at the National Institutes of Health that I realized Edmund could […]

Last week at DrupalCon, representatives from the city of Los Angeles, CivicActions and Acquia shared their development and project management process to begin migrating and consolidating websites across 40 agencies to a single instance using Acquia Cloud Site Factory.

The 2015 National Day of Civic Hacking will be held on June 6. To date, more than 70 events around the world have been scheduled. The global hackathon, targeted to “urbanists, government staff, developers, designers, and activists,” is organized by Code for America and Second Muse.

Former Code for America Chief Program Officer Bob Sofman has joined procurement startup SmartProcure as government sector executive vice president.

The service allows citizens to report non-emergency requests, such as potholes and graffiti, via their mobile devices, which are then serviced through a back-end, enterprise customer relationship management system.

Agile Government Leadership will host its next AGL Live, “Agile Government and the State of Maine,” featuring Maine Director of Business Process Management Douglas Averill.

According to organizers, the event is for “executives, program managers, and engineers considering or actively implementing DevOps at their organization.”

911 wasn’t an original idea – like our democracy, it drew inspiration from other countries that had already implemented a single emergency number in the 20th century (Britain’s 999 in 1937 and New Zealand’s 111 in 1958).

Within the context of digital government and civic engagement, we focus much of our efforts around concepts like open data, open source, analytics, technical frameworks and user experience, but rarely, if ever, do we discuss proactively delivering happiness to citizens.

A new roundtable series focused on “Transforming Government IT” will bring together leaders in both the public and private sectors from Washington, D.C., to Silicon Valley, to discuss how the federal government can reinvent its approach to technology.

Last week, I met with Palo Alto Chief Information Officer Jonathan Reichental to get a tour of the city’s new Civic Technology Center, an open space that centralizes the city’s information technology staff, call and data centers into one working area.

Agile Government Leadership will host its next AGL Live Google Hangout On Air with U.S. Citizenship and Immigration Services Chief Information Officer Mark Schwartz this Thursday, April 16, 4-5:00 p.m. ET.

The General Services Administration announced a new re-design of acquisition.gov, the official website for the Federal Acquisition Regulations.

Starting with its homepage, the White House is moving to a more mobile-friendly design.

For those unsatisfied with the recent USAspending.gov re-launch and would like to submit public feedback, there’s now an official GitHub repo for that.

The most brilliant viral video of the week is of First Lady Michelle Obama dancing to “Uptown Funk” to promote the fifth anniversary of her childhood obesity “Let’s Move” campaign, and it’s a great opportunity for federal agencies to both support this initiative and promote engagement around their respective citizen services.

Regardless of the vendor drama and complexity around delivering data specific to USAspending, here is a simple formula for any government working on the release of a new public-facing website.

Sam’s email was the impetus for building a new theme, now called GovPress, that Devin Price and I developed with his feedback, and Ferndale deployed a beta version in July of 2013 (more on the history here).

In his announcement Goldman asks citizens (using the hashtag #socialcivics) to share their answers to the question, “How can we — our government and you and your communities — better connect online to make America better?”

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